Our client, a freight forwarder, is looking for an Import Customer Services Coordinator to join their growing and busy team based in Rainham, to manage Import container movements on behalf of clients and provide transactional service supports such as Customs clearance and haulage. In return, you will be offered a package including company pension scheme, enhanced pay for overtime, 25 days holiday (excluding bank holidays) and critical illness cover.
As Import Customer Services Coordinator, you will be working closely with the company's origin offices to ensure consignments move correctly, on time, ensuring total accuracy of all information and high standards of operational service are met at all times and providing ad-hoc freight quotations on request, using every opportunity to up-sell company services
We're keen to speak to people who have been working in a similar role and have experience in ocean freight forwarding. It goes without saying; first class customer service skills are vital, as are excellent stakeholder management skills and being an exceptional communicator, as you will be communicating and escalating to team members and Management wherever necessary.
Duties of an Import Customer Service Coordinator:
Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteouslyObserve deadlines and SOPGenerate and maintain control sheets to fully track and audit all consignments accuratelyMaintain systems with accurate and real-time dataMonitor and control all cost and revenue at job-file levelConfirm and process all job-file invoicing
Experience required for an Import Customer Service Coordinator:
Seafreight Import Freight ForwardingGood administration skillsProactive and flexible approachAbility to prioritise and work under pressureStrong numeracy/literacyBasic IT; Microsoft Office, In-house systems
If this Import Customer Service Coordinator vacancy is something is something you would like to know more about, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.
As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist.
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