Spares Co-ordinator - VR/20588
The Company & Role:
Our client, a worldwide pioneer in heating technology, is looking for a Spare Co-ordinator to join their Parts and Service team in Basildon, Essex.
Ensure effective liaison with internal/external customers.Manage customer requests for service via telephone, e-mail, letter, system generated, planned preventive maintenance schedules, etc.Input work requests to computer systems in accordance with procedures.Ensure that all quotations are up to date & dispatched to the customer & place orders with suppliers & expedite as necessary.Ensure spare parts are supplied to the ASC/direct engineer/site prior to the appointment.Ensure that service delivery requirements are captured within the system & are effectively communicated.Deliver high quality standards of customer service to internal/external customers.Demonstrate the highest level of customer care & relationship management at all times.Maintain the records & progress of each job undertaken, keeping records of all site variations, utilising computerised systems for all works as necessary.Organise appointments & ensure attendance.Ongoing monitoring of cost prices ensuring any correspondence confirming price increases are directed to the Group accordingly. Also ensuring any spare parts cost reductions are realised.Ongoing maintenance of spares stock levels including monitoring/updating of min & max levels.Where necessary, assist in the accurate picking, packing & despatch of spares.Process returns from customers, liaising with the Technical Department to organise any relevant inspections. Inform customers of outcomes and raise any credits accordingly. Process returns from engineers & ASCs ensuring stock adjustments are up to date on a weekly basis.Ensure order acknowledgements, delivery notes & invoices are generated & supplier invoices are checked & authorised for payment in a timely manner.
Previous experience in a Customer Service/Technical role would be advantageous; some lean towards 'specialist' order fulfilment would be preferred.High standard of oral & written English.Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook, scheduling systems, etc.).Able to prioritise work in agreement with customers.Financial Management specifically in relation to Service Invoice Processing.Excellent communication skills & customer orientated approach and focus, including ability to effectively handle complaints.Ability to work as part of a team to deliver excellent service.
Monday - Thursday, 8.30am - 17.00pm (1 hour lunch) & Friday, 8.30am - 16.00pm (30 mins lunch)
You will receive a salary of 18-20k depending on experience plus annual bonus.
If you're interested, click apply now, or email your CV to our Shipping Team on [email protected]