French Speaking Customer Service Advisor

  • £8.50- £10.00 an hour
  • Rayleigh, Essex
  • Principle Personnel Ltd

Principle Personnel are looking for an experienced French Speaking Customer Service Advisor for our client in the Hockley area.

Hours of work are Monday to Friday 09:00am- 17:00pm. This is initially a 3 month contract with the view to becoming permanent.

You will be responsible for:

• answering telephone and email enquiries in the line with the company standards and targets (Min 75 per day)

• Dealing with customers queries and resolving them in a timely and efficient way

• Maintaining knowledge of clients products and warranty procedures to ensure advise if appropriate to their query

• Customer safety incidents escalated as per client procedures

• Continual improvement to process and procedures to improve productivity

• Ensuring all telephone calls and emails are logged correctly

• Undertake any additional tasks as requested by the Manager

• Take responsibility for undertaking daily tasks as required

Skills Required:

MUST SPEAK FLUENT FRENCH

• Current or recent customer service experience

• Good communication skills

• Reliable, hard working and have a can do attitude

  • Advertiser: Agency