French Speaking Customer Service Advisor

Principle Personnel are looking for an experienced French Speaking Customer Service Advisor for our client in the Hockley area.

Hours of work are Monday to Friday 09:00am- 17:00pm. This is initially a 3 month contract with the view to becoming permanent.

You will be responsible for:

• answering telephone and email enquiries in the line with the company standards and targets (Min 75 per day)

• Dealing with customers queries and resolving them in a timely and efficient way

• Maintaining knowledge of clients products and warranty procedures to ensure advise if appropriate to their query

• Customer safety incidents escalated as per client procedures

• Continual improvement to process and procedures to improve productivity

• Ensuring all telephone calls and emails are logged correctly

• Undertake any additional tasks as requested by the Manager

• Take responsibility for undertaking daily tasks as required

Skills Required:

MUST SPEAK FLUENT FRENCH

• Current or recent customer service experience

• Good communication skills

• Reliable, hard working and have a can do attitude