Collections Agent

  • £21k plus £5 quarterly bonus
  • Dartford, Kent
  • Pb Recruitment Consultants Ltd

Collections Agent (Debt Management)


• Salary: £23,000 per annum with a £5k quarterly bonus and competitive benefits

• Job Title: Permanent

As a Collections Agent, you will be working closely with our customers who have fallen into arrears. The purpose of this role is to regain engagement with our customers and determine solutions to resolve and recover monies owed, in a swift and timely manner.

You must be a natural at building relationships and analysing information as you will be responsible for implementing affordable solutions, which continue until the end of the arrangements lifespan.

This is a great challenge for anyone who is looking to take the next step in their career, and an opportunity to be part of a fast paced, progressive and rapidly growing company.


• Working with customers to understand their needs and ensure that the right solutions are sought for the right customers;

• The ability to think fast and stand out from the crowd.

• Manage a caseload of clients, by providing appropriate advice and assistance in accordance with regulatory standards and internal

quality requirements;

• Negotiating settlements and repayment options which will provide first call solutions;

• Maintaining customer agreements, including chasing of failed arrangements;

• Working within a team environment, building relationships and rapport with both colleagues and customers;

• Pro-actively engaging with debtors to ensure timely resolution and informing them of next options/steps;

• Resolving complex queries;

• Process cases in a timely and cost-effective basis;

• Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures;

About The Client:

My client has been providing online short term cash loans since 2004 and during this time our product offering has evolved to meet our customers’ needs. Our unsecured loans are designed to meet emergency cash flow needs and our aim is to provide a straightforward solution to these needs with a simple online application process and same day loan funding.

All we do is shaped by the five values – United, Nurture, Communication, Loyalty and Empowerment – we work together, we value our colleagues and empower our employees with knowledge and the right tools to provide an excellent customer service.

Your skills:

• A highly motivated, energetic and dedicated professional

• Ability to show empathy and apply assertiveness where appropriate

• Eye for detail

• Invigorative Thinker

• Excellent written and verbal communication

• Highly skilled Negotiator, you should consider yourself persuasive and disciplined

• Ability to work under pressure and thrive under challenging cases

• Able to demonstrate exceptional multitasking skills

• Excellent organisation skills, oral and written communication

• Previous experience in Litigation handling (2-3 years min)

Other Information:

• Salary: £23,000 per annum with a £5k quarterly bonus and competitive benefits

• Job Title: Permanent

• Reporting to: Operations Manager

• Working hours: shift pattern to provide around the clock customer service, Monday to Sunday (which may include Bank/Public Holidays),

based on an average 38 hours a week

  • Advertiser: Agency
  • Reference: KH Collections Agent (Debt Management)