Collections Assistant Manager

  • £33k plus excellent package
  • Dartford, Kent
  • Pb Recruitment Consultants Ltd

Collections Assistant Manager

£33k plus 7.5% pay rise each year

Shifts

8am-4pm

10am-6pm

12noon – 8

Every other weekend 10am-4pm (with two full days off during the week to compensate for this)

The Collections Assistant Manager is responsible for the overall performance of the Collections Department through managing a team of up to approximately 30 Collection Agents. This includes managing the workload and having overall responsibility for their support and development (in conjunction with the Learning & Development team).

Duties & responsibilities

• Create and foster a high performing culture, delivering a best in class customer experience in line with Uncle Buck’s Core Values, Policies

and Processes.

• Support the operational systems, processes and policies in support of organisations mission -- specifically, support better management

reporting, information flow and management, business process and organizational planning.

• Play a significant role in long-term planning, including an initiative geared toward operational excellence.

• Regular meetings with Operations Manager around planning and performance.

• Effective Management of direct reports.

• Manage functions and dialler strategy.

• Increase the effectiveness and efficiency of Collections through improvements to each function as well as coordination and

communication between functions.

• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

• Liaise with the Learning and Development Manager to identify and assess training and development needs of the department.

• To conduct 1-2-1 performance reviews, quarterly appraisals and where appropriate, implement performance improvement plans in line

with the department’s training policy.

• Manage staff development, ensuring staff are effectively trained and monitored to ensure competency is maintained.

• Day to day management of department activities and workflow, manage shift patterns, deal with attendance and disciplinary issues and

report on performance against KPI’s and department targets.

  • Advertiser: Agency
  • Reference: KH Collections Assistant Manager