Collections Assistant Manager
£33k plus 7.5% pay rise each year
12noon – 8
Every other weekend 10am-4pm (with two full days off during the week to compensate for this)
The Collections Assistant Manager is responsible for the overall performance of the Collections Department through managing a team of up to approximately 30 Collection Agents. This includes managing the workload and having overall responsibility for their support and development (in conjunction with the Learning & Development team).
Duties & responsibilities
• Create and foster a high performing culture, delivering a best in class customer experience in line with Uncle Buck’s Core Values, Policies
• Support the operational systems, processes and policies in support of organisations mission -- specifically, support better management
reporting, information flow and management, business process and organizational planning.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Regular meetings with Operations Manager around planning and performance.
• Effective Management of direct reports.
• Manage functions and dialler strategy.
• Increase the effectiveness and efficiency of Collections through improvements to each function as well as coordination and
communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Liaise with the Learning and Development Manager to identify and assess training and development needs of the department.
• To conduct 1-2-1 performance reviews, quarterly appraisals and where appropriate, implement performance improvement plans in line
with the department’s training policy.
• Manage staff development, ensuring staff are effectively trained and monitored to ensure competency is maintained.
• Day to day management of department activities and workflow, manage shift patterns, deal with attendance and disciplinary issues and
report on performance against KPI’s and department targets.